Right of withdrawal
The customer reserves right to withdraw from the contract agreement without the need to provide a reason within fourteen days after receipt of the shipment of goods. The withdrawal is effective in writing (e.g. letter, fax, e-mail) or by returning the delivered goods. The withdrawal deadline of two weeks begins following receipt of written instruction of withdrawal, but not prior to receipt of the goods by the recipient (in the case of repeated delivery of similar goods not before receipt of the first partial shipment) and not prior to fulfilment of our duty to provide information in compliance with section 312c, clause 2 of the BGB (German Civil Code) in connection with section 1 clauses 1, 2 and 4 of the Ordinance on Information Obligations of the German Civil Code (BGB-InfoV). To fulfil the requirements of the withdrawal period, simply return the goods or notice of withdrawal within this period. Please send notice of withdrawal to:
T.D.G. Vertriebs GmbH & Co. KG
Alter Wandrahm 10
Effects of Withdrawal
In case of an effective withdrawal both parties’ received goods and services have to be returned and any benefits (e.g. interest rates) have to be delivered. If the customer cannot return delivered goods or services fully or only partly or only in a deteriorated quality, the difference has to be reimbursed. This does not apply in the case of delivered goods if the deterioration of the quality of the goods is only due to examination of the goods – as is the case in a retail shop. By using the item according to its specifications, or refraining from activities that can have an effect on the value of the item, the customer shall not be held responsible for any replacement upon deterioration. Items that can be shipped in packets must be returned at our cost and responsibility.
If the delivered goods match the ordered goods, and if the value of the order falls below €40, or if the value of the goods is higher than €40 but at the time of withdrawal no quid pro quo or contractually agreed partial payment has been made, then the customer shall be responsible for and bear the cost of the return of the goods. In any other case, returns are free of charge. Non-transportable goods shall be picked up from the customer. Obligations to refund payments must be fulfilled within 30 days. The period of fulfilment begins for the customer upon dispatch of the instruction of withdrawal or of the item, for us upon receipt of either.