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Right of withdrawal 

Note: The following right of revocation only exists if you are a consumer within the meaning of § 13 BGB. The following right of revocation does not apply to orders of goods that have been personalised and/or individually produced.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party designated by you, who is not a carrier, have taken or has taken possession of the goods. If you have ordered several goods but these are delivered separately, the withdrawal period is 14 days from the day on which you or a third party designated by you, who is not a carrier, have taken possession of the last goods. If you receive goods in several partial deliveries/parts, the withdrawal period is 14 days from the day on which you or a third party named by you, who is not a carrier, have taken possession of the last partial delivery or the last part. In order to exercise your right of revocation, you must inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

T. D. G. Vertriebs GmbH & Co. KG

Alter Wandrahm 10

20457 Hamburg

Telefon: 040/180240550

E-Mail: hello@stop-the-water.com



Effects of Withdrawal

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choice of a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will we charge you for this refund. We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.